Refund policy
At Vonixx Car Care, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our return and refund policy below:
1. Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item must also have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 business days, depending on your card issuer's policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, contact our customer support team at vonixxcanada@gmai.com or 1-888-349-2729. We will guide you through the return process and assist you with any queries you may have.
5. Exceptions
Please note that certain items are non-returnable, including:
- Gift cards
- Any item not in its original condition, damaged, or missing parts for reasons not due to manufacturer error
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
7. Changes to This Policy
Vonixx Car Care reserves the right to make changes to this return and refund policy. Any updates will be posted on our website, and the date of the latest revision will be indicated at the top of the page.
We value your satisfaction and are committed to providing you with the highest quality automotive detailing products. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer support team.
To view your account and inquire about a return or defective product, visit: https://account.vonixx.ca
Thank you for choosing Vonixx Car Care for your automotive detailing needs.
